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Service innovation and Design: Article Recommendations

List of references created in Co-Creation Orchestration project

Multi-stakeholder co-creation
List of references created in Co-Creation Orchestration project in December 2021.
Co-Creation Orchestration Resources
List of references created in Co-Creation Orchestration project in May 2021.

Service Design

Andreassen, T. W., Kristensson, P., Lervik-Olsen, L., Parasuraman, A., McColl-Kennedy, J. R., Edvardsson, B., & Colurcio, M. (2016). Linking service design to value creation and service research. Journal of Service Management, 27(1), 21-29.
Foglieni F., Villari B., & Maffei S. (2018). From service to service design. In Designing better services. SpringerBriefs in Applied Sciences and Technology: Springer, Cham.
Furrer, O., Sudharshan, D., Tsiotsou, R.H. & Liu, B.S. (2016). A framework for innovative service design. The Service Industries Journal, 36(9-10):452-471. doi:10.1080/02642069.2016.1248420.
Kouprie, M & Sleeswijk Visser, F. (2009) A framework for empathy in design: stepping into and out of the user’s life. in Journal of Engineering Design Vol. 20, No. 5, October 2009, 437–448
Ojasalo, K., Koskelo, M. & Nousiainen, A. 2015. Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation. The Handbook of Service Innovation.
Sangiorgi, D., Patrício, L. & Zurlo, F. (2018). Envisioning and evolving: future evolution of the concept and the practice of service design. Proceedings of the ServDes.2018 Conference. Linköping: Linköping University Electronic Press.
Sanders, E.-B.-N., Stappers, P.-J. (2014) Probes, toolkits and prototypes: Three approaches to making in codesigning. in CoDesign Vol 10, Issue 1, January 2014, Pages 5-14.
Trischler, J., Pervan, S.J., Kelly, S.J. & Scott, D.R. (2018). The value of codesign: the effect of customer involvement in service design teams. Journal of Service Research, 21(1):75-100.
Yu, Eun. 2017. A Reflection on and Suggestion of Service Design Processes: from Activity-Centered Descriptions toward Outcome-Oriented Demonstrations. Archives of Design Research, 30(1), 25-39.
Yu, E. & Sangiorgi, D. (2018). Exploring the transformative impacts of service design: the role of designer – client relationships in the service development process. Design Studies, 55:79-111.
Yu, E., & Sangiorgi, D. (2018). Service design as an approach to implement the value cocreation perspective in new service development. Journal of Service Research, 21(1), 40-58.
Karpen, I.O., Gemser, G. and Calabretta, G., 2017. A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities. Journal of Service Theory and Practice, 27(2),
Kurtmollaiev, S., Fjuk, A., Pedersen, P.E., Clatworthy, S. and Kvale, K., 2018. Organizational transformation through service design: The institutional logics perspective. Journal of Service Research, 21(1), pp.59-74.

Service Dominant Logic

Design Thinking

Co-creation, Value co-creation

Service-Dominant Logic & Customer Dominant Logic

Articles on Blueprint

Methods and Tools

systems thinking, systemic design

Facilitation

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