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Hospitality & Service Design: Service design tools

Tool boxes on the internet

Innovation camps, hachatons & sprints

Rissola G., Kune H. & Martinez P., 2017. Innovation Camp Methodology Handbook: Realising the potential of the Entrepreneurial Discovery Process for Territorial Innovation and Development. Publications Office of the European. Union, Luxembourg.
Sellick, V., 2019. 20 Tools for Innovating in Government. Nesta report.
Eskelinen, J., Robles, A., Lindy, I., Marsh, J. & Muente-Kunigai, A., 2015. Citizen-Driven Innovation - A guidebook for city mayors and public administrators. The World Bank & the European Network of Living Labs.
City of Espoo. Innovaatioiden showroom. 6Aika.
City of Espoo. Hackathon jatkokehityspolkujen prosessikuvaus. 6Aika.
British Council 2011. Active Citizens: Facilitator's toolkit.
Rissola G., Kune H. & Martinez P., 2017. Innovation Camp Methodology Handbook: Realising the potential of the Entrepreneurial Discovery Process for Territorial Innovation and Development. Publications Office of the European. Union, Luxembourg.
Raunio, M., Nordling, N. & Saarinen, J. 2018. Avoin innovaatioalusta kaupunkikehittämisen lähestymis-tapana: Käsikirja kehittäjille 2.0. 6Aika. Yhteiskuntatieteiden tiedekunta, Tampereen yliopisto. Tampe-re: Juvenes Print.
City of Espoo. Ekosysteemien innovaatiojohtamisen viitekehys.

Customer Experience Tools

UX and prototyping

Handbooks and Guides on co-creation

Living Labs

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