Service Design articles and tools
This page offers a good selection of service design articles and tools. A large part of them can be found for free online, some are linked to Laurea's databases via the SFX page.
Tool boxes on the internet
Journals and magazines on Service Design
- TouchpointA journal published by Service Design Network. Downloadable articles available for Laurea students & staff
- International Journal of DesignOpen Access journal covering different fields of design.
- Journal of Service ManagementJournal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.
- Journal of Service Theory and PracticeJournal of Service Theory and Practice aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.
Design Thinking
Methods and Tools
Handbooks and Guides on co-creation
Co-creation, Value co-creation
Living Labs
Articles on Blueprint
Service-Dominant Logic & Customer Dominant Logic
List of references created in Co-Creation Orchestration project
- Multi-stakeholder co-creationList of references created in Co-Creation Orchestration project in December 2021.
- Co-Creation Orchestration ResourcesList of references created in Co-Creation Orchestration project in May 2021.
Laurean fasilitointityökalut
Service Design books recommended
- Service Design books in Laurea LibraryService Design books in Laurea Library via Finna, new items first.
- Service Design BooksA co-created library of recommended reading for service designers. Most of the books can be found in Laurea Library. Formal books on service design are few and far between but many skills and values can be found elsewhere, scattered across disciplines. You just have to know where to look. Add your perspective by recommending books service designers should read, or by seconding an existing recommendation.
Service Design book recommendations
Research organizations and portals
- ServDes, the Service Design and Innovation conferenceArchive from the past conferences includes a large number of academic contributions on different aspects of service design.
- Service Design NetworkThe Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organisations and for people.
- Service Design ToolsResult of the research activity done by Roberta Tassi during her graduation thesis, further developed within the framework of the cooperation between DensityDesign research group at INDACO Department - Politecnico di Milano and DARC - the Research & Consulting Center of Domus Academy. Very useful for finding good articles on methods.