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Ravintola- ja tapahtumaliiketoiminta & palvelumuotoilu: Service Design

Service Design articles and tools

This page offers a good selection of service design articles and tools. A large part of them can be found for free online, some are linked to Laurea's databases via the SFX page.

 

Journals and magazines on Service Design

Design Thinking

Handbooks and Guides on co-creation

Co-creation, Value co-creation

List of references created in Co-Creation Orchestration project

Photo by <a href="https://unsplash.com/@myleon?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText">Leon</a> on <a href="https://unsplash.com/s/photos/workshop?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText">Unsplash</a>

Laurean fasilitointityökalut

Service Design books recommended

Service Design book recommendations

Service design : from insight to implementation.
Value proposition design : how to create products and services customers want.
Design for Services.
Palvelumuotoilu.
Strategic Design Thinking.
This is Service Design Thinking.
Service design for business : a practical guide to optimizing the customer experience
Change by Design.
Creating desired futures : how design thinking innovates business.

Research organizations and portals

Doctoral theses in the field of service design

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