Business Management: Service Design

A journal published by Service Design Network. Downloadable articles available for Laurea students & staff

A peer-reviewed journal on services, available via Finna.

Open Access journal covering different fields of design.

Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.

Journal of Service Theory and Practice aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.

Service Design books in Laurea Library via Finna, new items first.

A co-created library of recommended reading for service designers. Most of the books can be found in Laurea Library. Formal books on service design are few and far between but many skills and values can be found elsewhere, scattered across disciplines. You just have to know where to look. Add your perspective by recommending books service designers should read, or by seconding an existing recommendation.

Archive from the past conferences includes a large number of academic contributions on different aspects of service design.

The Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organisations and for people.

Result of the research activity done by Roberta Tassi during her graduation thesis, further developed within the framework of the cooperation between DensityDesign research group at INDACO Department - Politecnico di Milano and DARC - the Research & Consulting Center of Domus Academy. Very useful for finding good articles on methods.