Laurea LibGuides: Business Management: Service Design

List of references created in Co-Creation Orchestration project

Multi-stakeholder co-creation
List of references created in Co-Creation Orchestration project in December 2021.
Co-Creation Orchestration Resources
List of references created in Co-Creation Orchestration project in May 2021.

Service Design books recommended

Handbooks and Guides on co-creation

City of Espoo. Avoimen osallisuuden käsikirja. 6Aika.
City of Espoo. Innovaatioiden showroom. 6Aika.
City of Espoo. Ison Omenan palvelutori innovaatioalustana. 6Aika.
City of Vantaa. 2017. Yhteiskehittämisellä uusia malleja ja mahdollisuuksia yritysyhteistyöhön. 6Aika.
CO-CREATE. Collective creativity: How to learn Co-creation.
CO-CREATE. The Co-Create Handbook for creative professionals.
Eskelinen, J., Robles, A., Lindy, I., Marsh, J. & Muente-Kunigai, A., 2015. Citizen-Driven Innovation - A guidebook for city mayors and public administrators. The World Bank & the European Network of Living Labs.
Hagman, K., Hirvikoski, T., Wollstén, P. & Äyväri, A., 2018. Handbook for Co-creation. City of Espoo.
Hagman, K., Hirvikoski, T., Wollstén, P. & Äyväri, A. 2018. Yhteiskehittämisen käsikirja. City of Espoo.
Haltia-Nurmi, M., Vainio, M. & Keränen, K. Yhteiskehittämisen ABC - Askeleet yhteiskehittämiseen Espoon oppimisympäristöissä. City of Espoo & 6Aika.
Nordstokka, K., 2011. Co-creation Guide - Realising Social Innovation together. Social Innovation eXchange (SIX), Knowledgeland & Dialogue Café publication.
Porto Innovation Hub. Innovation in the Transformation of the City. Synthesis Report.
ProVaHealth. Product validation in health - Transnational Living Lab concept development with Baltic Sea Region Living Labs.
Spilling, K. & Rinne, J., 2020. Pocket Book for Agile Piloting: Facilitating co-creative experimentation. Forum Virium Helsinki.
Spokes, P. & Vuorio, T., 2018. 10 Days 100 Challenges: Handbook. Metropolia University of Applied Sci-ences.
Sutinen, P., Erkkilä, K., Wollstén, P., Hagman, K., Hirvikoski, T. & Äyväri, A. Koulujen ja yritysten yhteiske-hittämisen KYKY Living Lab -käsikirja. 6Aika. City of Espoo.
Demos Helsinki. A handbook for the experiment co-creation platform.

Living Labs

Articles on Blueprint

Tool boxes on the internet

Design Thinking

Co-creation, Value co-creation

Service-Dominant Logic & Customer Dominant Logic

Nudge, nudging

Research organizations and portals

ServDes, the Service Design and Innovation conference
Archive from the past conferences includes a large number of academic contributions on different aspects of service design.
Service Design Network
The Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organisations and for people.
Service Design Tools
Result of the research activity done by Roberta Tassi during her graduation thesis, further developed within the framework of the cooperation between DensityDesign research group at INDACO Department - Politecnico di Milano and DARC - the Research & Consulting Center of Domus Academy. Very useful for finding good articles on methods.